This dynamic and interactive course focuses on enhancing the organizational and behavioral competencies essential for administrative professionals and executive secretaries. The training combines structured office organization strategies with human behavior insights, enabling participants to manage workloads effectively, support executive teams with confidence, and demonstrate emotional intelligence in the workplace. It aims to build proactive, organized, and emotionally resilient professionals who are key contributors to business efficiency and success.
By the end of the program, participants will be able to:
Apply effective organizing techniques to manage office tasks and information flow.
Understand and implement behavioral skills to improve teamwork, communication, and self-leadership.
Enhance productivity through prioritization, delegation, and stress control.
Develop emotional intelligence to handle interpersonal dynamics professionally.
Strengthen their roles as strategic partners to executives and teams.
Cultivate a proactive and solution-oriented mindset in a fast-paced office environment.
This course is tailored for:
Executive Secretaries and Personal Assistants
Office Managers and Administrative Officers
Senior Clerical and Support Staff
Administrative Coordinators and Team Assistants
Professionals looking to refine their organizational and interpersonal effectiveness
The strategic role of the administrative professional
Organizing workflows, documents, and tasks
Setting up and maintaining efficient filing systems (digital and physical)
Managing interruptions and prioritizing tasks
Techniques for staying ahead of deadlines
Tools for effective planning and scheduling
Using digital planners and task management tools
The art of delegation and follow-up
Identifying and eliminating time-wasters
Building structured daily and weekly work routines
Understanding workplace behavior and team roles
Building professional relationships and rapport
Managing office politics with diplomacy
Assertiveness vs aggressiveness in communication
Managing change and uncertainty in the workplace
Components of emotional intelligence (EQ)
Self-awareness and emotional regulation
Empathy and active listening in admin roles
Dealing with stress, pressure, and burnout
Ethics, integrity, and professionalism
From reactive to proactive: Taking initiative in your role
Problem-solving and decision-making techniques
Managing upwards: Supporting executives effectively
Personal branding and professional development
Final group workshop and role-play scenarios
This 5-day course empowers administrative professionals to go beyond routine tasks and develop into organized, emotionally intelligent, and strategic partners within their organizations. Through a blend of behavioral insights and practical tools, participants will leave with the confidence and capability to lead from the desk and elevate their contributions to the workplace. A certificate from Oxford Institute of Training and Education will validate their growth and readiness for higher responsibilities.