Module 1: Introduction to Negotiation in the Public Sector

• The role of negotiation in government operations.
• Principles of effective negotiation: collaboration, fairness, and transparency.
• Common challenges and opportunities in public sector negotiations.

Module 2: Preparing for Successful Negotiations

• Setting clear objectives and identifying priorities.
• Researching stakeholders and understanding their needs and perspectives.
• Developing negotiation strategies and contingency plans.

Module 3: Building Rapport and Establishing Trust

• Techniques for creating a positive negotiation environment.
• Active listening and empathy as tools for understanding counterparts.
• Overcoming mistrust and fostering long-term relationships.

Module 4: Managing Conflict and Finding Common Ground

• Identifying and addressing sources of conflict during negotiations.
• Techniques for de-escalating tensions and maintaining focus on shared goals.
• Creating value through collaborative problem-solving.

Module 5: Navigating Difficult Negotiations

• Strategies for handling challenging counterparts and power dynamics.
• Managing high-stakes or emotionally charged discussions.
• Staying composed and professional under pressure.

Module 6: Securing and Closing Agreements

• Structuring agreements to ensure clarity and mutual satisfaction.
• Techniques for ensuring commitment and follow-through from all parties.
• Documenting and communicating outcomes effectively.

Module 7: Practical Applications and Case Studies

• Real-world examples of successful public sector negotiations.
• Role-playing exercises to practice negotiation scenarios.
• Group discussions on lessons learned and strategies for improvement.

This course empowers government employees with the tools and confidence to negotiate effectively in a wide range of scenarios. By mastering these skills, participants will contribute to building stronger relationships, resolving conflicts, and achieving outcomes that benefit all stakeholders. Delivered by the Oxford Institute of Education and Training, this program ensures attendees are prepared to handle negotiations with professionalism, achieving results that align with public sector values and objectives.