Module 1: Introduction to Coaching and Mentoring

• The role of coaching and mentoring in government workplaces.
• Differences between coaching and mentoring and their respective applications.
• Key benefits of coaching and mentoring for individuals and organizations.

Module 2: Building Trust and Rapport

• Techniques for establishing strong, supportive relationships with employees.
• Active listening skills to understand employee needs and concerns.
• Creating a safe environment for open communication and growth.

Module 3: Providing Constructive Feedback

• Frameworks for delivering feedback effectively and constructively.
• Encouraging self-reflection and accountability in employees.
• Addressing challenges and resistance to feedback.

Module 4: Goal Setting and Performance Development

• Collaborating with employees to set clear, achievable goals.
• Guiding employees in developing action plans and tracking progress.
• Aligning individual goals with organizational objectives.

Module 5: Problem-Solving and Decision-Making

• Facilitating employee problem-solving through coaching techniques.
• Supporting employees in making informed decisions independently.
• Encouraging innovative thinking and proactive behavior.

Module 6: Fostering a Culture of Growth and Learning

• Creating systems to support continuous learning and development.
• Recognizing and rewarding progress and achievements.
• Sustaining long-term mentoring relationships to build organizational resilience.

Module 7: Practical Applications and Case Studies

• Real-world examples of successful coaching and mentoring in government.
• Role-playing exercises to practice coaching conversations and feedback delivery.
• Group discussions on overcoming common challenges in mentoring and coaching.

This course empowers supervisors in government roles with the skills and confidence to coach and mentor their teams effectively. By fostering professional growth and building supportive relationships, participants will contribute to a motivated, high-performing workforce and a culture of continuous improvement. Delivered by the Oxford Institute of Education and Training, this program ensures attendees leave with actionable strategies to guide their teams and enhance public sector performance.