This comprehensive training program is designed to equip executive secretaries, personal assistants, and administrative professionals with the advanced skills required in modern office environments. The course integrates essential office management competencies with digital tools and e-secretarial best practices to enhance productivity, efficiency, and professional communication. Participants will gain a strong foundation in organizing workflows, managing executive support functions, utilizing digital tools, and fostering proactive office leadership.
By the end of this course, participants will be able to:
Master advanced administrative and secretarial techniques for effective office management.
Apply digital tools and e-secretarial technologies to streamline administrative tasks.
Enhance communication, coordination, and time management skills in a professional setting.
Manage documents, meetings, and events efficiently using modern digital platforms.
Understand professional ethics, confidentiality, and data protection in the digital office.
Take initiative in decision-making and problem-solving within an administrative context.
This course is ideally suited for:
Executive secretaries and personal assistants
Office administrators and coordinators
Administrative and clerical professionals
Receptionists and front-desk personnel
Individuals seeking to upgrade their office and e-secretarial skills for career development
Evolving roles of office managers and secretaries
Characteristics of a professional administrative assistant
Organizational structures and workflow
Time and stress management techniques
Creating a professional image
Business correspondence and email etiquette
Report writing and memo preparation
Internal and external communication strategies
Dealing with difficult situations and conflict resolution
Cross-cultural communication in global offices
Office 365 and Google Workspace for admin tasks
Managing digital calendars, bookings, and reminders
Virtual meetings: Zoom, Teams, and best practices
Electronic document handling and cloud storage
Cybersecurity basics and data protection regulations
Diary and travel arrangements
Preparing presentations and meeting packs
Organizing conferences and virtual events
Minute taking and action follow-ups
Multi-tasking under pressure
Proactive decision-making and problem-solving
Leadership within the office support function
Ethical responsibilities and confidentiality
Self-assessment and career development planning
Final workshop and case studies
Upon successful completion of this 5-day training, participants will leave with a powerful set of tools and strategies to thrive in high-paced office environments. The course enhances both technical and soft skills necessary for the modern administrative professional. Certified by the Oxford Institute of Training and Education, this program opens doors to new opportunities in office leadership and digital administration.